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Remedi (Restorative Services)

To promote civic harmony and community cohesion through the delivery of high quality, inclusive and non-coercive inter-agency Restorative Justice interventions by skilled and experienced staff and volunteers. These interventions seek to support those directly affected by crime and social disorder by enabling the recovery and empowerment of victims and the re-integration of offenders. To provide first rate training and information resources that promote standards of excellence in the field of Restorative Justice. Remedi adheres to the principals and accepted best practice guidance for Restorative Justice.


Victim Advocacy and Support – Based within Rotherham Youth Offending Service facilitating restorative processes involving communication between victims and young people who have offended. This can be done directly through face to face meetings or indirectly through letters and the passing of verbal messages. These processes give victims a voice in the criminal justice systems, an opportunity to ask questions and an opportunity to get what they individually need from the process in order to move on. The Young person can take ownership of what has happened, understand the impact of their offending behaviour and the victim issues involved, explain their perspective and move forward in life understanding about choices and the consequences of these choices. In the long run we hope that the young person does not re-offend again. The beneficiaries in both the long and short term can be the victim and young person, family and friends, the community and the CJS.
One-to-one Victim Awareness – The VASW based within Rotherham Youth Offending Service carries out varying levels of victim awareness work with the young person depending on the need identified. This can run over 1-4 sessions but has scope to be more depending on the amount of work to be done and the fact that the young person may also be involved in a restorative process with the victim as well. The sessions look at general victims and the issues they face and impact of offending, attitudes and reasons behind offending looking at neutralisations and justifications, offence specific work and the wider impact on the community. Understanding all of this could lead to reducing re-offending and the potential beneficiaries of this piece of work are the young person, victim, friends and family, community and the CJS.
Community Reparation – Organising, co-ordinating and supervising reparation carried out by the young people within the Youth Offending Service at a variety of placements that can involve maintenance, gardening, leaflet dropping etc. This is a restorative process in order to repair harm and give something back to the community or the victim directly through direct reparation. This allows the young person to take responsibility for their actions and pay something back for what they may have taken away. The beneficiaries are the young person, community, victim, friends and family and the CJS.
Organisation of Referral Order Panels – Panels should operate on restorative principles and Remedi has trained volunteers in Restorative Justice in order to facilitate panels in this way. The panel is trained to identify needs that the young person may have and link interventions to those needs in order to help them move forward positively in life. Panel members are also trained to facilitate communication between the young person and victim should both parties agree to communicate in this way. They are therefore helping to give victims a voice to express the impact of the offence and ask questions that they may have. The young person is able to hear the impact of the offence and explain their perspective and potentially apologise for the offence. The potential beneficiaries are the young person, victim, friends and family, community and CJS.
Family Mediation –The young person may have been displaying behavioural problems, non-attendance at school, or may have had to move out of home due to family confiict. The Remedi practitioner receives a Family CAF so that they have a good overview of the family circumstances and goes on to assess the parties separately to identify underlying needs and recognise what both parties want to achieve in order to improve relationships, home environment and school issues. The practitioner will work with both parties and utilise circle time where everyone can speak and be listened to, formal face to face mediation, letters, passing of verbal messages. The interventions are linked to the needs identified and a number of tailored sessions will be completed in the lead up to any formal mediation. In complex cases the restorative processes could prevent entry into the CJS. The potential beneficiaries are young people, family, friends, school, community and CJS.

Partnership working

We have worked with Rotherham Youth Offending Service for over 10 years and currently deliver Victim Advocacy and Support, Community Reparation and Organisation and Co-ordination of Referral Order Panels, all of these pieces of work have been detailed above. We are meeting the contract targets for example, ensuring that identifiable victims of youth crime are offered the opportunity to engage in Restorative Justice, that victims taking part are satisfied with the work, that panels are run restoratively and facilitated within 20 days of the court outcome.
We always try to keep up to date with what is going on within youth justice and identified that there was a need for one-to-one victim awareness work with young offenders. We developed a framework for this and the YOS manager agreed it would be a worthwhile piece of work so we are now delivering this on top of what we are contracted to do.
    Our relationship with Rotherham Youth Offending Service is very strong and we have made a real name for ourselves within this agency, the Remedi manager is attending YOS managers meetings on a regular basis in order to make sure that she is totally up to date with developments. The Remedi Manager had an idea to develop Family work in Rotherham and the YOS financed this piece of work with an underspend, I think this highlights the healthy relationship we have with this partner agency and the belief they have in us as an organisation. Family mediation is working very well and the outcomes are positive so far so we hope that this continues to thrive.
  We will continue to deliver to a high standard and work with this agency as long as possible

Comments from beneficiaries & partners

“Communicating with him was a positive thing and something I’m glad I’ve taken part in” (young offender)

“Very good, VASW brilliant, very nice, made my son feel comfortable, very positive experience for my son and myself” (parent of young victim)

“Much calmer, much more focussed and positive back to where we were before” (parent in family mediation)

“The young people Remedi are working with have improved their attitude and behaviour and are working really well in lessons. One particular young person is not as angry and is handling difficult situations with other pupils much better. Since Remedi have been working with X their attendance at school has increased from 64.4% to 96.5%.” (Head teacher)

Every Child Matters Outcomes

Stay Safe

From maltreatment, abuse or exploitation
Training to identify these issues and know what to do should they see it, suspect it or have it disclosed to them.

From violence
Training to identify these issues and know what to do should they see it, suspect it or have it disclosed to them.

From bullying and discrimination
One to one sessionins in victim awareness look at a variety of issues including bullying and discrimination.

From crime or anti-social behaviour
Victim awareness sessions, family work e.g. helping to put in place curfews to avoid being out late at night, mediation communicating with the offender to agree how they will be when they see each other in the community

Be Healthy

Be physically healthy
Could be identified as a need to be addressed in family work

Be emotionally or mentally healthy
All areas of our work aim to improve this in young people and families, the work is future focused so that everyone can move forward positively and in a stronger position

Be sexually healthy
If a service user speaks to us about sexual health our staff can signpost to agencies equip to deal with this

Have a healthy lifestyle
Staff are mindful of health issues and therefore know how to respond to this and potentially signpost to other agencies. Voluntary interventions can be put into referral order contracts to encourage a healthy lifestyle

Choose not to take drugs
Victim awareness looks at reasons behind offences and drugs can be one of these. Seeing the impact of the offences will hopefully make the young person make better choices and want to address drug problems. Again this could be an intervention put in place

Enjoy and Achieve

Be ready for school
Family mediation looking into things that can be done within the household to achieve this

Attend and enjoy school
Family mediation, addressing issues at home can lead to better attendance at school. Also, there may have been mediation with another young person that has sorted out some issues e.g. bullying, assaults that led the young person to avoid school

Achieve educational standards at secondary level
Family mediation and general support and signposting to agencies that can help with educational needs

Enjoy recreation
Young people can enjoy reparation and find they are proud of what they have achieved which can lead them to continue to take part in healthy recreation

Achieve Economic Wellbeing

Engage in further education, employment and training
The work we do encourages taking ownership of problem solving and being future focussed

Live in decent homes and communities
Family mediation involves mentoring and encouraging a more positive family life and home environment

Make a Positive Contribution

Engage in decision-making
All areas of work involve the service users taking ownership of problem solving and finding their own solutions. Hopefully with young offenders making more positive choices

Support the community or environment
Community reparation, paying back by repairing harm

Choose not to offend, re-offend or engage in anti-social behaviour
One-to-one victim awareness sessions, mediation, improving family relations. All of this work looks at consequences and impacts and hopefully helps the young person and family to make better choices

Choose not to bully or discriminate
Victim awareness work, mediation, Family mediation

Develop self confidence and enterprising behaviours
Working with Remedi staff should help the service users develop confidence as they are being empowered to change their own life and make their own decisions

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Company Limited by Guarantee No: 4331410.
Registered Charity No: 1091232.

Contact Details

The Circle
33 Rockingham Lane
Sheffield, S1 4FW
T: 0114 253 6669

Geographical area served

  • Town Centre
  • Eastwood
  • Clifton
  • East Dene
  • Wellgate
  • Canklow
  • Broom
  • Broom Valley
  • Herringthorpe
  • Moorgate
  • Morthen
  • Springwell Gardens
  • Valley and Whiston
  • Blackburn
  • Ferham
  • Greasbrough
  • Masbrough
  • Kimberworth
  • Kimberworth Park
  • Meadowbank
  • Munsbrough
  • Rockingham
  • Scholes
  • Thornhill
  • Thorpe Hesley
  • Wingfield
  • Brampton Bierlow
  • Harley
  • Swinton
  • Wath
  • Wentworth
  • West Melton
  • Upper Haugh
  • Dalton
  • East Herringthorpe
  • Hooton Roberts
  • Kilnhurst
  • Parkgate
  • Rawmarsh
  • Ravenfield
  • Ravenfield Common
  • Thryberg
  • Brecks part of Herringthorpe
  • Bramley
  • Flanderwell
  • Hellaby
  • Hooton Levitt
  • Maltby
  • Sunnyside
  • Wickersley
  • Dinnington
  • Slade Hooton
  • Firbeck
  • Letwell
  • Girdingwells
  • Woodsett
  • Thorpe Salvin
  • South & North Anston
  • Harthill
  • Kiveton Park
  • Wales
  • Hardwick
  • Laughton Common
  • Laughton-en-le-Morthen
  • Letwell
  • Aston
  • Aughton
  • Brinsworth
  • Catcliffe
  • Fence
  • Thurcroft
  • Treeton
  • Ulley
  • Brampton-en-le-Morthen
  • Orgreave
  • Wentworth North
  • Wentworth South
  • Wentworth Valley
  • Rotherham North
  • Rotherham South
  • Rother Valley West
  • Rother Valley South

Age ranges served

  • Secondary 11-13
  • Secondary 13-16
  • 16-19


Remedi (Restorative Services) employs 12 staff.

All employees upon being recruited undergo an induction period where they are given the opportunity to shadow different areas of work within Remedi and become familiar with systems and procedures. Employees are given supervision by their line manager or coordinator every 3 months and attend a team meeting every month. Employees hold a number of qualifications including a variety of degrees but as an employee of Remedi we value experience and training around the area of work they are involved in. For instance all employees will have undertaken the 3 day Restorative Justice training that our training manager delivers and they also have up to date Safeguarding training. Along with this employees have attended a variety of training courses including Family CAF, Domestic Abuse, risk assessment and MARAC, mental health awareness, sensitive and complet case training and family mediation training with Remedi.


Remedi (Restorative Services) has 12 volunteers.

Our workforce development needs include making sure that we are up to date with current legislation in the Youth Justice system that is relevant to our role and also that we are fully trained in the area of Safeguarding and other areas that impact upon the work that we do e.g. mental health awareness. We need to make sure that we are working in line with the Restorative Justice Council Best Practice Guidance, Youth Justice National Standards, Victims of Crime Code of Practice and other guidance applicable to our work. We need our Risk Assessment framework to be robust and fit for purpose to deliver the highest standards in regards to the service we provide. We also need to ensure that our policies and procedures are up to date and accessible to the whole organisation.


• 141 young people were referred to us for reparation and victim awareness • 1984 hours of reparation with young people were organised and of these 825 hours were actually undertaken • 45 victims of crime took part in Restorative Justice either directly or indirectly with the young person • Please note that these numbers are taken for the financial year 2012-2013 and therefore do not include Family Mediation as this didn’t start until after that period.


We have a team of passionate, committed and highly skilled staff, sessional workers and volunteers and in our recent assessment for the Restorative Services Quality Mark the assessor noted that they talked about being in the ‘Remedi Family’. Remedi cares about the service it delivers and the service users. We are strong because we provide a person-centred approach to the work that we do and always follow the belief that restorative processes should be participant-led. Remedi are trained to identify needs and work towards meeting these needs, we listen to the service users at all times making sure they are involved at all stages. We have extremely strong relationships with partner agencies and continue to deliver contracts to a high standard. Our staff are often based within other agencies but are able to work alongside these agencies very well. They communicate what they are doing to these agencies at all times to ensure effective and efficient joint working is being carried out. We find that service users value the fact that we are impartial, non-judgemental, confidential and honest in our way of working and in turn we can develop working relationships built on trust and respect. We carry out thorough risk assessments to make sure that all participants in any process are safe and make sure that they are fully prepared for any direct or indirect process. We never lose sight of the fact that this is their process and service users appreciate that they can make their own decision about what they want to do without any pressure from anyone else. As I mentioned previously our service is about ‘Empowering People, Changing Lives’ and that is what we seek to achieve throughout.

And for the Future...

We would like to continue with the areas of work we are currently delivering but expand on these if possible. More money has recently been issued by the Government to develop Restorative Justice within the Youth Offending Service so we have been thinking about how we can work with this and the Remedi and YOS manager are liaising about this. Family mediation is an area we would like to develop as we currently have one practitioner in this area although there does seem to be a demand for this type of work especially looking at the outcomes we are achieving. We would also like to look at how we could potentially work within schools in the Rotherham area delivering onsite mediation, conflict resolution, anti-bullying strategies etc. We have this kind of work going on in other areas of Remedi but it is certainly something we would like to see develop in Rotherham as well.

Additional information

  • Nominated Child Protection Officer
  • CRB checks

Policies in Place

  • Child Protection Policy
  • Safeguarding Policy
  • Equality & Diversity Policy
  • Health & Safety Policy
  • Recruitment & Selection Policy
  • Safe Lone Working Policy
  • Confidentiality Policy
  • Data Protection Policy
  • Volunteer Policy
  • Complaints Procedure
  • Internet and Email Usage Policy
  • Disciplinary and Grievance Procedure
  • Environmental Policy
  • Disability Discrimination Act Compliant
  • Marketing/Publicity Policy
  • Business Continuity Policy
  • User Involvement/Participation Policy
  • Service Users are involved in developing the service
  • Common Assessment Framework

Quality Systems in Place